At Botgo, we strive to simplify solution with our technology-agnostic approach. In this cut throat competitive era, we deliver unmatched customization and AI automation... Read More
Effective December 20, 2025.
Botgo ("Botgo", “we”, “our”, or “us”) is committed to protecting the privacy of individuals who visit our CircleOne CRM websites (“Visitors”) or subscribe to our CircleOne CRM services (“Customers”). This Privacy Policy governs the collection, use and disclosure of personal information we receive through our Services and covers the data you share with us through any of our websites, including but not limited to circleonecrm.com, its subdomains (“CircleOne Websites” or “Our Websites”) or our online, offline or mobile apps (“CircleOne CRM Services” or “Our Services”).
By using any of our services, you consent to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. We encourage you to read this Policy before using any of our services. Your use of our services signifies that you agree with all terms of this Policy. Do not use any of our services if you disagree with any part of this Policy.
Botgo makes CircleOne CRM software that helps businesses to build stronger and more profitable customer relationships.
We collect the following information directly from you, or through the Service.
When you use our website to request information about us or our Services, register for a CircleOne CRM cloud account, we may collect the following personal information.
When you purchase our Services, Botgo will require you to provide us with the following:
If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps such as Whatsapp) we will collect and store the following information.
We will never disclose, share or sell your data without your consent unless required to do so by law. We use your information for the following purposes:
To provide you with information about our products and services
We use the information – other than Client Data - to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.
To plan our events
We also use event registration information to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on our websites.
To respond to your requests
We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.
To process your payments
We use your billing information solely to process payment for the Services and events.
Communications
We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us. You may unsubscribe from email notifications by clicking on the unsubscribe link that provided in all email notifications or by sending an email to [email protected]. You cannot opt out of receiving transactional emails related to your account or use of the Services.
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
Unrestricted Information
Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.
Service Providers
We work with third party service providers who provide cloud infrastructure for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
Law Enforcement, Legal Process, and Compliance
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to protect Botgo’s rights, or for protecting the safety of our users, employees, or the general public.
Change of Ownership
In the event that Botgo is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information will be transferred as part of that transaction. This Privacy Statement will continue to apply to your information after transferring to the new entity. Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.
You may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Botgo will not review, share, distribute, or reference any such Customer Data except as provided in Botgo's Terms of Service, or as may be required by law. In accordance with Botgo’s Terms of Service, Botgo may access Customer Data only for the purpose of providing Services or preventing or addressing service or technical problems or as may be required by law. Our processing of Customer Data is governed by the Data Processing Agreement between (Data Controller/ Fiduciary) and us (Data Processor).
Data Security
Botgo maintains strict administrative, technical, and physical procedures to protect information stored in our servers. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files. We implement a variety of security measures to maintain the safety of your personal information and data you store in your account. Access to your name and email address is restricted to the employees of Botgo. Data stored in your account is only accessed by the Botgo team when performing the migration, or support services. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. If you use our services or websites, responsibility for securing storage and access to the information you submit rests with you and not Botgo. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used. At Botgo, your data privacy and security are of prime importance to us. To that end, we are ISO 27001:2022 certified. If you have any concerns regarding the security of your data, please write to us at [email protected]. with any questions.
Data Retention
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
When we have no ongoing legitimate business need to process your Personal Information, we will delete it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
We are operating only within India and data is processed with India only. We ensure that data is
Botgo acknowledges that you have the right to access your personal information. Depending on the country in which you reside, you may have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws. We may ask you to verify your identity to help us respond efficiently to your request. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements. We may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others.
When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy.
Our CircleOne CRM and other related services are all directed to people who are at least 18 years old or older. We do not collect any information from anyone under 18 years of age If you become aware that your child has provided Botgo with personal information without your consent, please contact us at [email protected].
This Privacy Policy may be updated from time to time. If we make changes, we will revise this Privacy Policy to reflect such changes and revise the effective date included at the beginning of this policy. We may provide you additional notice (such as to your e-mail address) if the changes are material. Your use of the Service following any such notice will signify and constitute your assent to and acceptance of such revised Privacy Policy.
If you have questions regarding this Privacy Statement or Botgo's data handling practices, please feel free to contact us directly:
By email at [email protected].
By mail at: Botgo Technologies Private Limited, B-67, 3rd Floor, Sector 67, Noida, Uttar Pradesh 201301, India (Attention: “Legal”).
If you have any questions about this agreement or your information stored with us, please contact us at [email protected].
“Client” means a customer of Botgo
“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.
“Personal Data” means any information relating to an identified or identifiable natural person.
“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.
“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
“Visitor” means an individual other than a User, who uses the public area but has no access to the restricted areas of the Site or Service.
At Botgo, we strive to simplify solution with our technology-agnostic approach. In this cut throat competitive era, we deliver unmatched customization and AI automation... Read More